OFFICE POLICIES

Rates & Appointments: Your visits with us have a time span of at least 45 to 90 minutes. We do our best to stay on schedule so that you will not have to wait.  As a courtesy to others, please arrive 5 minutes early to your scheduled appointments, and give yourself plenty of time to complete your treatment. If you are ten minutes or more late for your scheduled appointment we may need to reschedule for another day.

*During your appointment(s), if you decide to change your course of treatment (i.e. take away the barrier between your skin and heat pad or ice pack) you will be responsible for any adverse reactions this may cause to your treatment.                                                                                                                                                                                       

Insurance: Physical Therapy is covered by most insurance companies.  You may wish to contact your insurance company regarding your individual coverage.  It is your responsibility to inform our office of your coverage, any changes to your coverage, and to supply all of the appropriate information including ID cards, claim numbers, coupons, etc.  You are responsible for the balance due in the event your insurance company denies payment for services rendered. Payment Agreements are available. 

Insurance Verification: Per your insurance company/companies, verification of insurance or an authorization for services is not a guarantee of coverage or payment of billed services. Information provided to you by LCPT is based on information provided by your insurance company via online, fax or phone contact, and LCPT can not guarantee accuracy. Please check your Provider Manual if you have any questions regarding your coverage as insurance is patient responsibility.

Out of State Insurance: LCPT does not accept all out of state insurances. However, on those we do not accept we can print any documentation you will need to bill your insurance yourself. Please speak with the front desk if you have questions about your insurance.

Billing & Co-Pays:  We automatically bill your insurance company on a daily basis.  If we have not had a reply to our billing, we may ask for your assistance with a follow-up call to your insurance.  You will also receive an account statement once a month if there is a balance owing on the account.  Co-Pays are due at the time of service via cash, check, VISA or MasterCard.

 

Supply Items:  (exercise bands, tubing, putty, etc.) As part of your physical therapy you may be given supply items for use at your home. The first set given to you is free of charge.  Additional sets are available; however Insurance companies do not cover the cost of these items.  Therefore; payment for these items are due at the time they are dispensed. The receptionist can give you more information regarding the prices for these items. Braces, heating pads, ice packs, Helix, Kinesio Tape, etc.- These items are available for purchase; please contact us for pricing.

 

Medical Records Release:  Some insurance companies require copies of treatment records in order to process claims.  This includes auto insurance, Labor & Industries, self-insured Labor & Industries, Office of Workers Compensation and some private insurances.  If you choose not to allow us to send the required notes to your insurance company for billing purposes, the insurance company may deny your claims. The bill for services rendered will then be sent directly to you for payment.

 

Cancellations & No Shows:  Please give a 24 hour notice if you need to cancel or change an appointment.  If the office is closed, you may leave a voice message on our answering machine.  If three "No Show" Appointments occur in a row or you go longer than 30 days without being seen, you may need to obtain a new referral from your doctor to continue therapy. When you make an appointment, you are buying that scheduled time so unless a 24 hour advance notice has been given, a charge of $25.00 will be assessed. 

We do our best to stay on schedule so that you will not have to wait. As a courtesy to others, please arrive 5 minutes early to your scheduled appointments.  As a patient, it is in your best interest to receive therapy in a consistent and progressive manner.  If there appears to be a history of “No Show” appointments (canceling without notice), you will personally be charged $25.00 for the missed appointment time and subsequent appointments can only be made one at a time. If a Labor & Industries claim is involved, your claims manager will be notified.

 

L&I Claims:  If you have an L&I claim and have been approved for physical therapy, your place of employment is required to let you attend all scheduled appointments. We do our best to schedule you around your work hours, but we may not always be able to accommodate those times.